ja9 Privacy Policy

Our Privacy Commitments at a Glance

ja9 is committed to handling your personal data with transparency, care and respect. The six commitments below summarise the core principles that guide how we collect, store and use your information across our cricket betting, live casino and slots platform.

Information We Collect

ja9 collects personal data only to the extent necessary to provide you with a safe, compliant and enjoyable betting and gaming experience. We collect information in three ways: directly from you when you register or transact, automatically when you use our platform, and from trusted third-party verification and payment partners.

Information You Provide Directly

• Registration details: full legal name, date of birth, Bangladesh mobile number and email address.
• Identity verification documents submitted during KYC, including National Identity Card (NID) or passport copies.
• Payment method details: bKash number, Nagad number, Rocket number, or bank account details provided to process deposits and withdrawals.
• Communications you send to our support team, including complaint records and chat transcripts.

Information Collected Automatically

• Device and browser information: IP address, device type, operating system version, browser type, and screen resolution.
• Usage data: pages visited, games played, bets placed, session duration, and clickstream data showing how you navigate ja9.
• Transaction records: timestamps, amounts, payment methods used, and reference numbers for all deposit and withdrawal activity.
• Cookie and local storage data as described in Section 5 of this Privacy Policy.

Information from Third Parties

• Identity verification results from KYC service providers used to confirm age and identity in accordance with applicable compliance requirements.
• Payment confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard or Dutch-Bangla Bank to validate that a transaction has been successfully processed.
• Fraud and risk screening data from anti-fraud and anti-money-laundering screening services, to the extent required to protect the integrity of the platform.

How We Use Your Information

The personal data ja9 holds about you is used for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.

Legal Basis for Processing

ja9 processes your personal data on one or more of the following legal bases, depending on the specific activity involved:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when creating a ja9 account, including account management and payment processing.
• Legal obligation: processing required to comply with applicable KYC, AML, responsible gaming and data retention laws.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and anonymised analytics — where these interests are not overridden by your fundamental privacy rights.
• Consent: processing for direct marketing communications, which you may withdraw at any time by contacting [email protected].

Sharing Your Information

ja9 does not sell or rent your personal data. We share your data only in the limited circumstances described below, and only with parties that are contractually bound to process your data securely and in accordance with this Privacy Policy.

Service Providers and Partners

• Payment processing partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard and Dutch-Bangla Bank — to the extent necessary to process your transactions.
• Identity verification and KYC service providers, solely for the purpose of confirming the identity and age of ja9 account holders.
• Game software and live studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi — who may receive session-level technical data required to render and settle game rounds.

Disclosure Required by Law

• ja9 may disclose your personal data to law enforcement agencies, financial intelligence units or regulatory authorities in Bangladesh where required to do so by applicable law or court order.
• In the event of a business transfer, merger or acquisition, personal data held by ja9 may be transferred to the successor entity, provided that such entity agrees to process the data in accordance with this Privacy Policy.

Cookies and Tracking Technologies

ja9 uses cookies and similar tracking technologies to provide core platform functionality, remember your session preferences, and collect anonymised analytics data. By using the ja9 platform, you consent to the placement of cookies in accordance with this section.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including session authentication, login state management and secure page navigation. These cannot be disabled.
• Functional cookies: used to remember your platform preferences such as language selection and display settings across sessions.
• Analytics cookies: used to collect anonymised data about how account holders interact with ja9, helping us identify areas for platform improvement. No personally identifiable data is shared with analytics providers.

You may manage cookie preferences through your mobile browser settings. Note that disabling essential cookies may impair your ability to log in or use core platform features. ja9 does not currently respond to browser Do Not Track signals, but we will review this position as industry standards evolve.

Data Retention

ja9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and registration data: retained for the duration of your account and for a minimum of 5 years following permanent account closure, in line with applicable AML record-keeping requirements.
• Transaction and payment records: retained for a minimum of 5 years from the date of the transaction, as required for financial audit and compliance purposes.
• Customer support communications: retained for 2 years from the date of the last interaction, to support complaint investigation and quality assurance.

Where you have exercised a right to erasure and there is no legal obligation requiring continued retention, ja9 will securely delete or anonymise your personal data within 30 days of confirming your request.

Data Security

ja9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. Our security framework includes:

• SSL/TLS encryption for all data in transit between your device and the ja9 platform, ensuring that information cannot be intercepted during transmission.
• Encrypted storage of sensitive account data, including hashed password storage using industry-standard cryptographic methods.
• Access controls limiting staff access to personal data on a strict need-to-know basis, with all access activity logged for audit purposes.
• Regular security assessments and vulnerability testing of the ja9 platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ja9 will notify affected account holders without undue delay and will take all reasonable steps to mitigate the impact of the breach.

Your Privacy Rights

As a ja9 account holder, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, contact us at [email protected] with a clear description of your request and your registered account details.

ja9 will respond to all privacy rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Payment Data and Financial Information

ja9 processes payment data strictly for the purpose of facilitating deposits and withdrawals through your chosen payment method. Full bKash, Nagad or Rocket account credentials are never stored by ja9 beyond the minimum required to route a transaction. Card data processed via Visa or Mastercard is handled by PCI-DSS compliant payment processors — ja9 does not store full card numbers or CVV codes on its own systems.

All financial records associated with your ja9 account — including deposit histories, withdrawal records and bet settlement logs — are retained in accordance with the data retention periods set out in Section 6 of this Privacy Policy, and are made available to you upon a verified access request.

Protection of Minors

ja9 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly intended for adults aged 21 and above. If ja9 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered with ja9 using false information, please contact us at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

ja9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform functionality. Where changes are material, we will provide reasonable advance notice to account holders via their registered mobile number or email address, or via a prominent notice on the ja9 platform, prior to the changes taking effect.

Continued use of the ja9 platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. The date at the top of this page always reflects when the policy was last updated. We recommend reviewing this page periodically to stay informed about how ja9 protects your data.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data ja9 holds about you, please contact our support team directly. We are available 24/7 and serve account holders across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur and Mymensingh.

Email: [email protected]